Privacy Policy

This policy applies to all products built and maintained by OneMana OPC Pvt. Ltd. including Conva (all versions).

However, this policy does not cover information about a customer’s end users that OneMana receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by OneMana to the customer pursuant to an applicable services agreement (including the content of messages of customer end users (“End User Communications”)). OneMana processes End User Communications under the instructions of the relevant customer, which is the “data controller” or “business” (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and OneMana. OneMana's obligations as a “data processor” or “service provider” with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.

This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with OneMana). We refer collectively to these categories of individuals as “you” throughout this policy.

If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.

What we collect ?

Billing information

If you sign up for a paid OneMana product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit OneMana's servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.

Using Conva

We collect only biiling information and required domain names required for intial setup while checkout. Once you set up Conva we don't collect anyformation i.e your server never pings OneMana's server

Tech used in building Conva
  • Postgres (for relation DB)
  • Dgraph (graph DB which is the core of the product)
  • Redis (Only for cache)
  • Opensearch (Data stored in Dgraph is also stored in opensearch for better search experience)
  • Emqx MQTT (Using for realtime message related updates for uers)
  • Firebase (only for push notification)
  • Minio open source (using for object storage)

Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.

Voluntary correspondence

When you email OneMana with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at hi@onemana.dev